We want you to be happy with your SEA AND GLASS purchase! If you are not for any reason, please follow these instructions:
Damaged Products – If the item is damaged in shipment or upon arrival – please notify us by email within 48 hours of receipt at firstname.lastname@example.org. Keep all packing materials and original boxes. We will exchange or replace the item for you.
Jewelry: If you are not happy with your jewelry for any reason, please email us at email@example.com within 7 days of receiving to work out details. The item must be unworn, in its original condition with inner packaging, and we will gladly exchange the item or issue you a full refund excluding shipping costs. Items must be shipped back to us within 14 days for refund/exchange. See exceptions below:
SALE ITEMS: All sale items are final sale, including all items purchased during a sale period on social media such as free shipping and flash sales.
Wrap Bracelets, Kai Strands + Mermaid Pendant Necklaces: Due to their handmade nature, these items are final sale. Please examine the photos carefully before purchasing.
Customs: Custom jewelry orders are final sale.
Mobiles: Due to their intricate handmade nature and fragile shipping, all mobiles are final sale. Please examine the photos carefully before purchasing. And please feel free to contact us with any questions or concerns about your mobile! Mahalo for your understanding :)
Lost Packages + International Shipping: We are not responsible for lost packages in the mail. We ship USPS and USPS First Class International with tracking numbers. Customer is responsible for providing the correct shipping address. We use a precisely calculated shipping service for international orders, we are not responsible for any additional customs or VAT charges outside of USPS calculated shipping charges.
Cancellations: You may cancel your order by email (firstname.lastname@example.org) any time within 24 hours of placing the order.
ANY other issues: Please email us at email@example.com with any other concerns, we are always happy to work with you to your satisfaction!
Always wear your pieces with care, especially sea glass pieces, avoid contact with harsh chemicals and store in air tight containers when possible.
Gold-filled and sterling silver pieces tarnish with extended wear and exposure to natural elements and water over time, like all pure metal jewelry. They can be easily cleaned with jewelry cleaner and/or jewelry polishing cloths. Our favorite jewelry cleaner is Simple Shine, which is available on Amazon. It works beautifully on all your gold, silver or platinum pieces and is free of all toxic chemicals. Alternately, any liquid jewelry cleaner specific for sterling silver, or gold, that you can "dip" your pieces in works best to restore original shine. If using dips other than Simple Shine, be sure to rinse the piece in water for 10-15 minutes to remove sulfur residue.
Use mineral oil on all sea glass pieces to refresh them + make the colors pop and shine again. We also love rubbing mineral oil on all our cords and strands for a shiny new look. Just dab a little on your fingers then rub the sea glass pieces and along the cords and dry with a paper towel.
Kai Strands occasionally twist and can be easily untwisted by moving the slider bead down to the sea glass or shell piece, turning upside down and letting the strands unwind. Pull and smooth them gently and adjust the cords (if necessary) inside the slider bead so they're not crossed over. This is a great time to wet the cord with water for cleaning and/or oil the whole piece for a new look again!
Please contact us with any further questions or concerns.