We want you to be happy with your SEA AND GLASS purchase! If you are not for any reason, please follow these instructions:
Damaged Products – If the item is damaged in shipment or upon arrival – please notify us by email within 48 hours of receipt at email@example.com. Keep all packing materials and original boxes. We will exchange or replace the item for you.
Jewelry: If you are not happy with your jewelry for any reason, please email firstname.lastname@example.org within 7 days of receiving to work out details. The item must be unworn, in its original condition with inner packaging, and we will gladly exchange the item or issue you a full refund excluding shipping costs. Items must be shipped back to us within 14 days for refund/exchange. If exchanging, you pay only the shipping cost to send it back to us, there is no additional charge when we send your new item back to you from Hawaii.
Sea Glass Wrap Bracelets: Due to their special handmade nature and leather considerations, these bracelets are final sale. Please examine the photos carefully before purchasing and double check the wrist size.
Customs: Custom jewelry orders are nonrefundable.
Mobiles: Due to their intricate handmade nature and fragile shipping, all mobiles final sale and we cannot offer refunds or exchanges. Please examine the photos carefully before purchasing. And please feel free to contact us with any questions or concerns about your mobile! Mahalo for your understanding :)
ANY other issues: Please contact email@example.com with any other concerns, we are always happy to work with you to your satisfaction!
Always wear your pieces with care, especially sea glass pieces, and avoid contact with harsh chemicals.
Gold-filled and sterling silver pieces may tarnish with extended wear and exposure to natural elements and water over time. They can be easily cleaned with jewelry cleaner and/or jewelry polishing cloths. Our absolute favorite jewelry cleaner is Simple Shine, which is available on Amazon. It works beautifully on all your gold, silver or platinum pieces and is free of all toxic chemicals.
Use mineral oil on all sea glass pieces to refresh them + make the colors pop and shine again. We also love rubbing mineral oil on all our cords and strands for a shiny new look. Just dab a little on your fingers then rub the sea glass pieces and along the cords and dry with a paper towel.
Kai Strands occasionally twist and can be easily untwisted by moving the slider bead down to the sea glass or shell piece, turning upside down and letting the strands unwind. Pull and smooth them gently and adjust the cords (if necessary) inside the slider bead so they're not crossed over. This is a great time to wet the cord with water for cleaning and/or oil the whole piece for a new look again!
Please contact us with any further questions or concerns.